For Made-to-Order items, refer to the product description for lead times and delivery window specific to your
item. For all other items, please see below:
Free Shipping
Free shipping is offered on select listings.
Items are typically delivered within 2 weeks of the purchase date.
Larger items and furniture may take up to 6 weeks for delivery.
Free Local Pickup
Local pickup allows customers to inspect an item in person and avoid shipping costs
A confirmation email is sent after the purchase with: Pickup Verification & Seller's contact information
Please contact the seller within 5 days to coordinate pickup
Parcel Delivery
Shipment arranged through recognized carriers such as UPS, FedEx, DHL and USPS
Only pieces that can be safely packed in a box are eligible
Shipping charges start at $9 — Dependent on size, weight, value and packaging
Items are typically delivered within 2 weeks of the purchase date
DECASO White Glove Delivery
Item is delivered inside your home
Deliveries typically take about up to 6 weeks
Delivery may take up to 8 weeks in more remote locations
Shipping charges start at $299, depending on product type, value, size and location
Seller Managed Delivery
Shipping offered and managed by the seller
Pickup and delivery through a shipper of the seller’s choice
Available on items at the seller’s discretion
Seller Managed Local Delivery
Local curbside delivery handled by the seller within a limited geography
A confirmation email is sent after the purchase with: Pickup Verification Code & Seller’s contact information
Please contact the seller within 5 days to coordinate delivery
Prior to shipping or local pickup, buyers may cancel an order for any reason.
Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will
reduce the likelihood that you will incur return shipping charges.
Under the DECASO Buyer Guarantee, all sales are final unless your item is:
Broken
Entirely different than what you purchased
If any of the above applies, email
support@decaso.com within
48 hours of delivery, and if applicable DECASO will issue a full refund, including the
outbound and return shipping charges.
Local Pickup & Local Delivery
All sales final once buyer takes possession of item.
If you decide to cancel the order at pick up, you or your agent must reject the item at the time of pickup or
delivery from the seller. Do not take the item with you or accept the curbside delivery.
Please contact support@decaso.com
to let us know you did not accept the item and would like to initiate a return.
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